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0;font-size:14px}.rail-logout{color:var(--ink-3,#5b6472);margin-bottom:12px}.page-loading{min-height:100vh;color:var(--ink-3,#5b6472);place-items:center;display:grid}.ticket-option:disabled{cursor:default}.conversation-item:has(.unread) .item-preview{padding-right:28px}.ticket-list{border:1px solid var(--rule);background:#fff;border-radius:16px;margin-top:6px;overflow:hidden;box-shadow:0 2px 3px #1b24310a,0 8px 20px #1b243108}.ticket-list-head{color:#697485;border-bottom:1px solid var(--rule);justify-content:space-between;align-items:center;gap:10px;padding:12px 16px;font-size:12px;display:flex}.ticket-list-counts{gap:6px;display:flex}.ticket-list section+section{border-top:1px solid var(--rule)}.ticket-list h4{color:#75808d;text-transform:uppercase;letter-spacing:.04em;margin:0;padding:10px 16px 4px;font-size:11px;font-weight:600}.ticket-list ul{margin:0;padding:0 0 6px;list-style:none}.ticket-row{width:100%;color:var(--ink);text-align:left;cursor:pointer;background:0 0;border:0;align-items:center;gap:12px;padding:9px 16px;display:flex}.ticket-row:hover,.ticket-row:focus-visible{background:#edf6ff;outline:none}.ticket-row-main{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.ticket-row-id{color:#697485;font-family:var(--font-data);letter-spacing:0;font-size:11px}.ticket-row-main strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:500;overflow:hidden}.ticket-row-badges{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.ticket-row-chevron{color:#a3abb6;flex:none}.badge{color:#4b5563;white-space:nowrap;letter-spacing:-.2px;background:#f1f3f5;border-radius:999px;align-items:center;gap:4px;height:22px;padding:0 8px;font-size:11px;font-weight:500;display:inline-flex}.badge .status-dot{width:6px;height:6px;margin-right:0}.badge-status-aberto,.badge-status-em_andamento{color:#0b5cad;background:#eaf5ff}.badge-status-aguardando_analista,.badge-status-aguardando_usuario{color:#8a5a00;background:#fff6e0}.badge-status-aprovado,.badge-status-resolvido{color:#00804a;background:#e6f8ef}.badge-status-fechado,.badge-muted{color:#5e6877;background:#f1f3f5}.badge-priority-critica{color:#b4232a;background:#fdecec}.badge-priority-alta{color:#8a5a00;background:#fff6e0}.badge-priority-media,.badge-priority-baixa{color:#4b5563;background:#f1f3f5}.badge-overdue{color:#b4232a;background:#fdecec}@media (max-width:700px){.ticket-row{flex-wrap:wrap}.ticket-row-badges{justify-content:flex-start;width:100%}.ticket-row-chevron{display:none}}.ticket-row:disabled,.quick-chip:disabled{cursor:not-allowed;opacity:.6}.ticket-row:disabled:hover{background:0 0}.receipt.sent,.console-bubble small svg.receipt.sent{color:#9aa3ae}.receipt.read,.console-bubble small svg.receipt.read{color:#1687e0}.user-bubble-wrap{flex-direction:column;align-items:flex-end;gap:4px;max-width:min(520px,85%);display:flex}.user-bubble-wrap .user-bubble{max-width:100%}.user-meta{color:#75808e;align-items:center;gap:3px;font-size:11px;display:inline-flex}.crumb-root{align-items:center;gap:13px;display:inline-flex}.mobile-back{display:none}.header-actions .tickets-toggle{display:inline-flex}.console-shell.no-tickets{grid-template-columns:64px 380px minmax(0,1fr)}.console-shell.no-tickets .ticket-history{display:none}@media (max-width:1250px){.console-shell.no-tickets{grid-template-columns:56px 310px minmax(0,1fr)}}@media (max-width:1050px){.console-shell .ticket-history,.console-shell.no-tickets .ticket-history{display:none}.console-shell.tickets-open .ticket-history{z-index:40;background:#fff;flex-direction:column;width:min(380px,100%);display:flex;position:fixed;inset:0 0 0 auto;overflow-y:auto;box-shadow:-12px 0 32px #1b24311f}.console-shell.no-tickets{grid-template-columns:56px 295px minmax(0,1fr)}}@media (max-width:700px){.employee-shell{flex-direction:column;height:100dvh;min-height:0;display:flex}.employee-sidebar{border-right:0;border-bottom:1px solid var(--rule);flex-direction:row;align-items:center;gap:6px;padding:8px 12px}.employee-sidebar .sidebar-brand{margin:0 6px 0 0}.employee-sidebar nav{gap:4px;display:flex}.employee-sidebar .sidebar-link{justify-content:center;width:40px;height:40px;padding:0}.employee-sidebar .sidebar-bottom{align-items:center;margin:0 0 0 auto;display:flex}.employee-sidebar .sidebar-user{display:none}.employee-main{flex:1;height:auto;min-height:0}.employee-topbar{height:48px;padding:0 16px}.crumb-root{display:none}.online-pill{white-space:nowrap;padding:4px 9px;font-size:11px}.composer-wrap{padding-bottom:max(12px, env(safe-area-inset-bottom))}.chat-thread,.chat-page.consultation .chat-thread{padding-top:20px}.user-bubble{font-size:14px}.ticket-card{padding:14px 14px 0}.ticket-grid.three,.ticket-grid.four{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-grid strong{white-space:normal}.card-top{flex-wrap:wrap;gap:4px 14px}.draft-actions{flex-wrap:wrap;margin:0 -14px}.draft-actions button{min-height:40px}.draft-actions kbd{display:none}.quick-chip,.ticket-option{min-height:40px}.profile-data>div{grid-template-columns:1fr;gap:2px;height:auto;padding:12px 18px}.profile-data strong{overflow-wrap:anywhere}.console-shell,.console-shell.no-tickets{flex-direction:column;height:100dvh;min-height:0;display:flex}.console-rail{border-right:0;border-bottom:1px solid var(--rule);flex-direction:row;padding:8px 12px}.console-rail .rail-spacer{flex:1}.conversation-list,.console-conversation{flex:1;min-height:0}.console-shell.pane-list .conversation-list{display:flex}.console-shell.pane-list .console-conversation,.console-shell.pane-chat .conversation-list{display:none}.list-items{overflow-y:auto}.mobile-back{display:inline-flex}.console-chat-header{flex-wrap:wrap;gap:8px;height:auto;min-height:56px;padding:8px 12px}.console-chat-header .avatar{display:none}.console-person{flex:1;min-width:0}.console-person strong,.console-person small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.header-actions{gap:6px}.header-actions .button-secondary,.header-actions .button-danger{gap:0;height:38px;padding:0 10px;font-size:0}.header-actions .waiting-pill{padding:4px 8px;font-size:11px}.console-message-flow{padding:14px 12px}.console-bubble{max-width:85vw}.takeover-row{flex-wrap:wrap}.takeover-row button{flex:auto;min-height:40px}.console-shell.tickets-open .ticket-history{width:100%}.case-summary{position:static}.trace-trigger{min-height:32px}.list-filters{flex-wrap:wrap}.list-filters button{padding:8px 12px;font-size:12px}.list-search input{min-height:36px;font-size:16px}textarea,input{font-size:16px}.console-message .trace-wrapper.compact .trace-trigger{min-height:32px;padding:0 6px}}.console-alert{color:#b4232a;background:#fdecec;border-radius:9px;margin:10px 16px 0;padding:9px 12px;font-size:13px}.current-ticket[role=button],.history-ticket{cursor:pointer}.current-ticket[role=button]:hover,.current-ticket.expanded,.history-ticket.expanded{border-color:#9fcaf5}.current-ticket:focus-visible,.history-ticket:focus-visible{outline:2px solid var(--cta);outline-offset:2px}.history-ticket .history-chevron{transition:transform .15s}.history-ticket.expanded .history-chevron{transform:rotate(90deg)}.ticket-manage{border:1px solid var(--rule);background:#f8fafc;border-radius:12px;flex-direction:column;gap:10px;margin:8px 0 14px;padding:12px;font-size:13px;display:flex}.ticket-manage-desc{color:var(--ink-2);margin:0;line-height:1.45}.ticket-manage-updates{border-left:2px solid var(--rule);flex-direction:column;gap:8px;margin:0;padding:0 0 0 10px;list-style:none;display:flex}.ticket-manage-updates small{color:#75808d;font-size:11px;display:block}.ticket-manage-updates span{color:var(--ink-2);line-height:1.4}.ticket-manage textarea{resize:vertical;border:1px solid var(--rule);min-height:64px;font:inherit;background:#fff;border-radius:9px;padding:8px 10px;font-size:13px}.ticket-manage-actions{flex-wrap:wrap;gap:6px;display:flex}.ticket-manage-actions button{gap:6px;min-height:34px;font-size:12px}.ticket-manage-actions .button-primary{margin-left:auto}.ticket-manage-closed{color:#697485;margin:0}@media (max-width:700px){.ticket-manage-actions button{flex:45%;justify-content:center;min-height:40px}.ticket-manage-actions .button-primary{flex-basis:100%;margin-left:0}.ticket-manage textarea{font-size:16px}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}